Dear customers!

Return of goods purchased in the online store SOLH is carried out in cases and in accordance with the conditions governed by the Law of Ukraine "On Protection of Consumer Rights".

To issue a return of goods you need:

1) Contact Us

2) Send to the e-mail the completed Application for Return of Goods, as well as copies of the Passport, the Identification Code and the signed Return of Goods Form. In the subject line, specify the order number that you return. Please note that the return procedure can only be started if all four of the above documents are available.

3) Check the presentation and integrity of the returned products and packaging (labels, tags, original packaging, lack of footprints, odor of powder, stains and other contaminants)

4) The application is made in free form. In the application it is necessary to specify: the reason for the return, the full cost of the goods and delivery, the order number, the number of the consignment note received from the courier of the "Novaya Pochta", bank details. Please note that at the present time, the refund of money for goods is possible only by bank transfer to the card account of an individual.
To transfer money, you must specify the following details: Beneficiary's bank: MFO of the bank: Beneficiary: Beneficiary's bank code: Bank's current account (payee): Purpose of payment: Replenishment of card account No. .... (personal account) maps Please note! The card account number is not the number of your bank card indicated on the card itself, but the number under which the card is registered in the bank. You can find out your card account number from your bank's operator by contacting the nearest branch or by calling the hotline. Return of orders paid by a payment card on the site The return procedure provides for a passport, identification code (card holder) and a return form. The basis for the return of funds to the payment card is the Buyer's Application for Return of Goods.

5) In the case of exchange or return of goods of the proper quality purchased in the online store, the buyer pays for transportation services.
In the case of a production marriage, the transfer of the exchange or refund is paid by We.

6) For products purchased through a stock or sale, no refunds will be accepted.

We wish you pleasant shopping and good mood!
The Solh team